4.6 Our stakeholders

[GRI 2-29]

We regularly update the ERGO Hestia Group’s stakeholder map, verify the topics important to report from their perspective and the forms of dialogue with individual groups. Key stakeholder categories have been identified based on general knowledge of the Companies’ business profile. The selection of the most important stakeholder groups is made on the basis of the scale of links with the ERGO Hestia Group and their materiality from the perspective of the business model.

Each of our organizational units has been prepared to build lasting relationships and engage the group of stakeholders which is closest to it by virtue of its duties. We consider constant contact important because of the impact the Companies and their environment have on each other.

We take care of regular dialogue with stakeholders; their opinions are particularly important to us, as they allow us to take into account the changing socio-economic conditions in our plans.

The categories of stakeholders we engage with most frequently:

Employees

Agents

Brokers

Clients

Suppliers

Non-governmental organizations

Academic / scientific community

Depending on the needs, ERGO Hestia Group communicates with different stakeholder groups through: dialogue sessions, interviews, workshops, face-to-face meetings and others. In the age of widespread Internet access, we use websites, social media and e-mail correspondence, and, in the case of employees, intranet.

Our stakeholders also participate in dialogue sessions each year aimed at identifying relevant reporting topics.

Stakeholder category	Method of identification	Purpose of stakeholder engagement and contacts	How the Group seek to ensure meaningful engagement with stakeholders
Employees	A key stakeholder category for the Group is its employees, both current and potential new hires; we target them with our activities, communications and reporting	Communication of key information about the Group’s activities, changes and summaries of its activities during the period Ensuring continuity of communication and cascade flow of information, inter alia on regulations, legislation, important events, awards, et al.	Asking employees about their attitudes through surveys, open email and personal communication by the organization when changes or improvements are made The Group sends out organization evaluation surveys Annual employees evaluations (mutually with supervisors) are conducted Ongoing internal meetings A portal for employees (as well as social media, such as Facebook) ensuring constant flow of information and advice
Agents	A very important category of stakeholders that represents the Group in its dealings with customers	Maintaining and improving the quality of cooperation Transparency in identifying with the company’s activities that agents pass on Providing full information on the Group’s activities	Annual and ongoing meetings, including at conferences Constant contact via instant messaging and chat rooms Portal for agents Dedicated training courses Opportunity to evaluate and give feedback Competitions Grants for agents to implement projects Contact with the Agent’s Ombudsperson and performance of his or her functions
Brokers	Key stakeholders who work with the Group and represent customer interests	Maintaining and improving the quality of business/partner relationships Transparency	Annual and ongoing meetings Constant contact via instant messaging and chat rooms Newsletter for brokers Information provided during conferences
Clients	Recipients of the Group’s products and services	Obtaining feedback on the Group’s operations Improving the quality of services provided	Activities to integrate local communities, e.g. cultural and sports events Meeting ESG expectations through, among other things, the Bike Forever campaign, green investments, helping minimize negative impacts, new products and services in insurance policies Ongoing complaints handling Supporting local entities in locations where the organization conducts operations (sponsorship, donations) Constant access to insurance brands’ social media profiles and websites Facilitating access for customers, including those with disabilities Personal Injury Rehabilitation and Support Centre with the infrastructure Contact with the Customer Ombudsman and performance of his or her functions
Suppliers	Stakeholders are identified through ERGO Hestia Group’s supply chain analysis.	Maintaining and improving the quality of business relationships	Ongoing contact during the year Communicating ESG and ethics measures at the contract construction stage Introduce ESG information and requirements during the dialogue
Non-governmental organizations	Stakeholders supporting the Group in dialogue with the local government sector and the public. They also help identify key issues for the Group to be implemented in our activities.	Improving activities for local communities Identification of the needs of other stakeholders, including local communities Dialogue and support in developing new programs	Activities to integrate local communities, e.g. cultural and sports events Supporting local entities in locations where the organization conducts operations (sponsorship, donations) Dialogue sessions Cooperation with local governments
Academic / scientific community	Stakeholders providing the Group with knowledge and solutions. We engage in dialogue with them and jointly implement innovation and development projects.	Improvement of activities for local communities Identification of the needs of other stakeholders, including local communities Dialogue and support in developing new programs	Integration activities with the academic community Supporting local entities in locations where the organization conducts operations (sponsorship, donations) Dialogue sessions

4.5 Ethics in the conduct of business

5. Identified impact areas

Zarządzanie prywatnością

< Powrót

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Współadministratorami danych osobowych są:

Sopockie Towarzystwo Ubezpieczeń ERGO Hestia S.A z siedzibą w Sopocie, ul. Hestii 1, 81-731 Sopot,

Sopockie Towarzystwo Ubezpieczeń na Życie ERGO Hestia S.A z siedzibą w Sopocie ul. Hestii 1, 81-731 Sopot ,

a w zakresie korzystania z usługi Piksel Facebooka współadministratorem jest również Facebook Ireland Limited z siedzibą w Dublinie, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, D02X525 Dublin.

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4. Governance

[GRI 2-29]

The categories of stakeholders we engage with most frequently: