2.4 Our strategies

Business strategy

Barbara Grubka. Photographer

In 2022, we continued to implement the Strategy entitled “The Power of Information and the Power of Community”. It reflects our key values and pillars on which we build our operations. Our undoubted asset is our knowledge of the insurance industry, customer needs and the latest and most favourable technology solutions. It is also a network of good relationships with agents and brokers, which improves communication and allows us to support our business partners. We have built the Highest Standard of Protection by combining these two factors. Simplicity, responsiveness and modernity remain the principles that guide us on a daily basis.

Our Business Strategy also incorporates sustainable development, which, since 2022, has been implemented as part of the Sustainability (ESG) Strategy. We take a comprehensive approach, striving to develop a range of products and services that support the natural environment and help mitigate climate change. We have maintained our commitment to act in accordance with: the 2030 Agenda for Sustainable Development, the UN Guiding Principles on Business and Human Rights, the Universal Declaration of Human Rights and the 10 Principles of the United Nations Global Compact. We are also a signatory of the Diversity Charter and the Ethics Program Standard. Our efforts, which are in line with the adopted strategy, have allowed us to actively contribute to the implementation of Sustainable Development Goals.

ESG Strategy

Wojciech Radwański. Photographer

[GRI 2-22]

The ERGO Hestia Group’s business strategy is complemented by the Sustainability (ESG) strategy for 2022-2025, which contributes to the implementation of the Sustainable Development Goals and is described in the organisation’s internal resolution.

Environmental issues are particularly important to us, which is why we are taking action to achieve climate neutrality. We see this as our contribution to keeping the global temperature increase below 2°C. We extend our corporate responsibility activities to our business partners by making them the target of ESG education projects. Another area of our commitment is to support the socially marginalised by increasing the availability of products and services for them.

	2021	2022	zmiana
Employee turnover rate*	10%	13%	+3 p.p.
Participation of women in management	51%	50%	-1 p.p.
Participation of people with disabilities in the workforce	3.3%	3.4%	+0.1 p.p.
CO₂ emissions (Scope 1+2) (CO₂ (kg))	4,316,950	4,106,985	-5%
Consumption of water (m³)**	12,687	13,315	+5%
Paper consumption (t)***	243	221	-9%

* Employee turnover rate according to the GRID metric, i.e., calculated on the basis of the formula: number of departures in relation to the number of employees.
** This refers to water consumption in Sopot and Gdańsk.
*** Data do not include paper in marketing materials.

As part of the four-year transformation process in line with the adopted strategy, we have set ourselves ambitious targets to be achieved and are progressively fulfilling them in the following key areas of our organisation’s operations:

Reduce carbon footprint per employee (i.e. CO₂ emissions) by 10% compared to the 2019 baseline*,
Maintain ISO 14001 and EMAS environmental certificates,
Implement ESG metrics in the risk and investment assessment process;
Develop loss adjustment in a sustainable and environmentally friendly way,
Maintain status as a signatory to the Declaration of Responsible Selling,
Continue sponsorship projects in the areas of sport, culture and education,
Increase the proportion of people with disabilities in the total number of ERGO Hestia Group employees from 93 to 102 (and reach the 3.4% ratio),
Further adapt websites and services for people with disabilities,
Implement sustainability projects together with small businesses (start-ups) which make a positive impact, social entrepreneurs (e.g., purchase/sale of selected socially innovative products and services), educational, scientific and research institutions.

* 10% reduction versus the 2019 baseline in the area measured by the Munich Re Group.

Transformation

Reduce carbon footprint per employee by 12% by 2025 (vs. 2019).
Maintain ISO 14001 and EMAS environmental certification.

Relations with partners

Achieve the ratio of >90% of key suppliers and contractors who have ratified the Supplier and Contractor Code of Conduct.

Responsible selling

Maintain status as a signatory to the Declaration of Responsible Selling.
Keep the complaints ratio at <0.50% using data from annual reports of the Financial Ombudsman.

Society

Maintain the ratio of 100% of employees trained in communication and cooperation with people with disabilities.
Increase the number of Individual Rehabilitation and Support Plans (IPPs) for the injured.
Continue sponsorship projects in the areas of sport, culture and education.

Communication

Conduct a study of our activity’s impact on the economy and society and publish the results.
Join the UN Global Compact “Code of Responsible Communication” initiative in 2023.

Attractive employer

Maintain the position of the leading employer in independent rankings such as Top Employer, Great Place To Work® and Diversity IN Check.
Maintain the employment proportion of 50% women and 50% men at the level of Directors reporting directly to Management Board members in companies and at least 40% proportion of women as Directors and Deputy Directors.
Achieve the annual average number of training hours per employee of above 30 hours.

Zarządzanie prywatnością

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Współadministratorami danych osobowych są:

Sopockie Towarzystwo Ubezpieczeń ERGO Hestia S.A z siedzibą w Sopocie, ul. Hestii 1, 81-731 Sopot,

Sopockie Towarzystwo Ubezpieczeń na Życie ERGO Hestia S.A z siedzibą w Sopocie ul. Hestii 1, 81-731 Sopot ,

a w zakresie korzystania z usługi Piksel Facebooka współadministratorem jest również Facebook Ireland Limited z siedzibą w Dublinie, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, D02X525 Dublin.

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Ustawienia > Zapisz >

2. Key information about the ERGO Hestia Group

Business strategy

ESG Strategy

[GRI 2-22]

Sustainability (ESG) Strategy 2022-2025 consists of 6 pillars

Non-financial key performance indicators

Our priorities in 2022

ESG commitments