11.1 Approach to reporting

Sopockie Towarzystwo Ubezpieczeń ERGO Hestia SA has 6 subsidiaries, including 2 corporate foundations:

Centrum Pomocy Osobom Poszkodowanym Sp. z o.o.

Hestia Loss Control Sp. z o.o.

Sopockie Towarzystwo Doradcze Sp. z o.o.

Marina Sp. z o.o.

• Integralia, the ERGO Hestia Group’s Foundation for vocational integration of people with disabilities

Hestia Artistic Journey Foundation

[GRI 2-2] [GRI 2-3]

This year’s report was published on 1 August 2023. The data and information presented in this report cover the period from 1 January 2022 to 31 December 2022, unless described otherwise. The reporting process in the ERGO Hestia Group with other entities is performed on an annual basis. The non-financial reporting period is the same as the financial reporting period. The scope of entities covered by the ESG report of the ERGO Hestia Group is similar to the scope for the Companies’ Financial Statements. The previous report for 2021 was published on 21 September 2022.

This report was prepared in accordance with the Global Reporting Initiative (GRI) Standards. It presents key information for stakeholders, including selected areas of impact, such as impact on employees, customers, the society, natural environment as well as the economy and the market environment. An integral element of this year’s report is a detailed impact report of the ERGO Hestia Group and its subsidiaries, taken into consideration in the content of the present report.

The ERGO Hestia Group applies integrated reporting. This means that business activity is described on the basis of a value creation model. We show how we use resources located outside the organisation, how we process the resources based on our business model and what kind of value we create, both for the organisation and for our environment. Integrated reporting is the most mature form of reporting, combining business data and information connected with sustainable development in the form of a coherent cross-sectional summary.

[GRI 2-5] [GRI 2-12] [GRI 2-14]

The report has been verified at the internal and external level. During the document creation process, content is verified and accepted by employees and senior management who provided data.

Status notes about each stage of drawing up reports are provided on an ongoing basis to the Management Board by the Sustainable Development Director. At key stages, such as preparation of an analysis of materiality of issues, content matrix, the leading theme and the final version of the report, the Management Board approves the adopted solutions or submits comments.

The report was subject to an external verification by an independent auditor. Deloitte Audyt sp. z o.o. sp.k. conducted an independent limited assurance attestation engagement on selected indicators presented in the Report in accordance with the International Standard on Assurance Engagements ISAE 3000 (Revised), Assurance Engagements Other than Audits or Reviews of Historical Financial Information. The indicators which were verified and are listed in the GRI content index.

The attestation statement is published Here.

The process of developing, monitoring, as well as updating the objectives of the ERGO Hestia Group’s Strategy is the responsibility of the Sustainability Director, who has been in this position since 2016, along with her reporting team of specialists and managers (the division of the Management Board Member for Sales and Technology).

Strategic objectives, activities and projects with their implementation and results are discussed at Management Board meetings, and presented in the form of summaries by the Sustainability Director. In connection with the adoption of the 2022-2025 Sustainability Strategy (ESG), the office directors responsible for the various objectives were required to provide an annual summary of the status of their implementation.

Materiality analysis

[GRI 3-1]

The process of report preparation was preceded by a performed impact and materiality analysis, which made it possible to find key issues for the organisation. Then representatives of the ERGO Hestia Group along with other companies took part in workshops during which the organisation’s impact areas were identified and analysed.

What was important was getting our key stakeholders to be involved in the process and take part in a qualitative survey. A dialogue with stakeholders was held in accordance with Standard AA1000 SES, and its results were used to select impact areas and carry out a materiality analysis for topics of the integrated report. 10 in-depth interviews altogether were conducted with representatives of the following groups: employees, agents, brokers, non-governmental organisations of academic and scientific community, customers, suppliers and industry associations.

More information on material impacts can be found in Chapter 5. Identified impact areas.

No.	Name of the issue	Area	Common materiality*
4	Customer service quality and trust-building activities, including transparent communication, reliable information on offered products	S – society	6.13
5	Cooperation with agents, brokers and business partners	S – society	5.92
20	Implementation of products satisfying ESG criteria	S – society	5.82
8	Responsible value chain – responsible and ethical interactions with suppliers, business partners, contractors, etc., including respect for human rights	S – society	5.75
13	Activity of the Integralia Foundation and implementation of tasks for the benefit of people with disabilities	S – society	5.73
11	Activity for injured persons, including actions of the Personal Injury Rehabilitation and Support Centre	S – society	5.68
17	Supporting persons with disabilities in the workplace, adjusted solutions in the workplace, Ja też (Me too), Sprawny Staż (Able Internship) programmes	S – society	5.61
26	Ethics in the conduct of business and anti-corruption – activities undertaken to eliminate instances of corruption (training, identifying and resolution of potential incidents, communication of and training on anti-corruption policies and procedures)	G – governance, corporate governance	5.85
28	Responsible selling (e.g., prevention of misselling)	G – governance, corporate governance	5.84
32	Security of personal data of customers	G – governance, corporate governance	5.70
25	Promoting sustainability and ESG – education of employees and brokers, including environmental activities	E – environment	6.02
21	Striving to achieve net zero, including commitment to fight climate change and move towards a low-carbon economy	E – environment	5.79

* The information found in the table above is ordered by areas denoted by the ESG acronym, in accordance with the materiality that emerged during work on selecting material topics (column Area) on the scale from 1 to 10 (column Common Materiality).

“Society” area

The topic “Employee development and training” was not selected in the process but data on the topic can be found in Chapter 6. Impact on employees. Furthermore, training on diverse topics, including sustainable development or counteracting corruption, were discussed within other material topics this year.
The topic “Quality of customer service and building trust” was expanded to the following wording: “Customer service quality and trust-building activities, including transparent communication, reliable information on offered products”.
The topic “Agent development and collaboration” was modified. In the 2022 Report, this is: “Cooperation with agents, brokers and business partners”.
The topic “Community engagement” was made more specific and divided into two new ones: “Activity of the Integralia Foundation and implementation of tasks for the benefit of people with disabilities” and “Activity for injured persons, including actions of the Personal Injury Rehabilitation and Support Centre”. An entire chapter is devoted to our community engagement, Chapter 8 Impact on society, which discusses, among others, one of the above material topics.
The topic “Diversity and inclusiveness” was made more precise as “Supporting persons with disabilities in the workplace, adjusted solutions in the workplace, Ja też (Me too), Sprawny Staż (Able Internship) programmes” but is also touched on in “Activity of the Integralia Foundation and implementation of tasks for the benefit of people with disabilities”.

“Environment” area

The topic “EH climate neutrality and CO₂ reduction in cooperation with suppliers” was changed into “Promoting sustainability and ESG – education of employees and brokers, including environmental activities.”
The topic “Pro-environmental services and products” is covered partly in this year’s report in the topic “Implementation of products satisfying ESG criteria”.
The topic “Responsible supply chain” is in this year’s report is partly covered in the topic “Responsible value chain – responsible and ethical interactions with suppliers, business partners, contractors, etc., including respect for human rights”.
The topic “Promotion of green attitudes” was modified and is now worded as “Promoting sustainability and ESG – education of employees and brokers, including environmental activities”.

The remaining material topics, e.g. “Innovations to facilitate customer service (automation and robotisation)”, “Working conditions and benefits”, “Partnerships and original cross-sectoral projects” and “Sustainability strategy and its objectives” were not regarded as such in the process of preparing this year’s document, and therefore they were not included in the list. However, information provided within those topics, e.g., about innovative digital solutions, conditions of Hestians’ work, partnerships and the Sustainable Development Strategy (ESG), can be found in relevant portions of the 2022 report.

Zarządzanie prywatnością

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Sopockie Towarzystwo Ubezpieczeń ERGO Hestia S.A z siedzibą w Sopocie, ul. Hestii 1, 81-731 Sopot,

Sopockie Towarzystwo Ubezpieczeń na Życie ERGO Hestia S.A z siedzibą w Sopocie ul. Hestii 1, 81-731 Sopot ,

a w zakresie korzystania z usługi Piksel Facebooka współadministratorem jest również Facebook Ireland Limited z siedzibą w Dublinie, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, D02X525 Dublin.

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11. About the report

[GRI 2-2]

Sopockie Towarzystwo Ubezpieczeń ERGO Hestia SA has 6 subsidiaries, including 2 corporate foundations:

[GRI 2-2] [GRI 2-3]

[GRI 2-4]

[GRI 2-5] [GRI 2-12] [GRI 2-14]

Materiality analysis

[GRI 3-1]

Selection of material topics

[GRI 3-1] [GRI 3-2]

“Society” area

“Environment” area

“Governance” area